FAQS

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For professional assistance with your next application, contact our friendly team for a free and confidential discussion.

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How do I get started?
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Simply click one of the ‘Enquire Now’ buttons on our website, then fill in our Contact Form to submit an enquiry. Our Customer Support team will contact you via email with some personalised recommendations to help you secure your new role and take the next step in your career with ease. You can expect to hear from us today (or tomorrow morning if you’ve enquired after hours).

Who will be writing my documents?
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Our writing team are all native English speaking, professional Australian writers. Our writers are based around Australia, located in NSW, VIC, QLD and SA. Our Selection Criteria Writers are highly experienced in government sector applications, with experience addressing selection criteria across all Departments, at the Local, State and Federal level. We have successfully written applications at all APS, EL and SES levels.

Every member of our writing team is selected for their exceptional written skills and strong professional background. Upon commencing work with us, every writer completes Professional Resumes Australia’s comprehensive professional development program in best practice application writing. Every writer on our team has been trained to write resumes, cover letters, selection criteria and LinkedIn profiles that get results. This is followed by several months of ongoing mentoring and assessment to ensure that every writer on our team is writing applications at the highest standard. The result is a team of writers who are experts in their field and are ready to help you make your very best first impression with a professionally written application.

Do your writers have experience preparing resumes for my specific industry?
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Our writers are experienced in preparing application documents for a wide range of role types and industries. While our writers don’t specialise in one particular industry, they are experts at extracting the most relevant information from your work experience to present you as the ideal candidate for the role. Your writer will tailor your written documents to the specific requirements of your application, and will liaise with you either via email or phone (depending on your application type) to learn more about you and how your skills are relevant to the role you wish to apply for.

Do you use the STAR model for selection criteria?
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Yes we do. All of our writers have been trained to respond to selection criteria using the STAR model. STAR stands for Situation, Task, Action, Result. By using the STAR model, we ensure that we include all of the most important details for each example from your work experience to meet the requirements of each criteria. Responding to selection criteria using the STAR model is best practice and aligns with the advice provided by the Australian Public Service Commission on how to address selection criteria.

What does the phone consultation involve?
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Your phone consultation is a phone call between you and your writer. This is a standard inclusion for all selection criteria services. The purpose of this call is to discuss the role, your background and how you meet each selection criteria, targeted question or work related requirement in detail before your writer commences writing your application document. Your writer will guide you through each criteria and help you to find the best examples for each question. You do not need to prepare for this session in advance.

Depending on your application, your phone consultation could be anywhere from 20 minutes to over an hour in length. Our team will confirm the estimated length of your phone consultation when you send us a link to the job ad.

What time of day can I schedule my phone consultation for?
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After you make payment, our Customer Support team will send you a weblink to book in a time for your phone consultation. There you can see all available times and choose an appropriate time that week that fits with your schedule. There will be multiple times each day to choose from and our writers are available outside of business hours for your convenience.

What are your turnaround times?
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Our standard turnaround time is three business days. For resumes, cover letters and LinkedIn profiles, this is three business days from the time of payment. For selection criteria and any other service that includes a phone consultation, this is three business days from the time of your phone consultation. We are proud to say that our turnaround times are some of the fastest in the industry! If your application is due within a shorter timeframe, ask us about our priority service.

Do you offer an express service?
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Yes we do. We offer a Priority Service (as available) which guarantees that your document/s will be complete (to first draft stage) within 48 hours of payment for resume, cover letter and LinkedIn profile services and 48 hours of your phone consultation for selection criteria services. We also offer an Ultra Priority Service with a 24 hour turnaround time. Please send us an email us on  to check if Priority Service is available for your application.

Once I've received my written documents, can I request changes?
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Yes, of course you can. Your satisfaction is our number one priority. When your writer sends you your completed documents, they will ask you to review them in full and request any revisions you would like made. If you have any changes you’d like made, simply email your writer to let them know what the changes are and your writer will make the revisions within 24 hours of your request. Our service includes one full set of revisions. All revisions must be supplied within two weeks from the date of your first draft. Any additional revisions may require a supplementary fee.

Do you offer a guarantee?
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We are committed to delivering an exceptional service. Your satisfaction and results are our top priority. However we do not offer any guarantee that our service will secure you your desired role or an interview. We offer a high quality personalised service, and our experienced writers have an excellent success rate of getting clients to interview. However we cannot guarantee that the documents we write for you will secure you an interview. Your likelihood of being selected for interview is determined by many factors including the suitability of your skills and experience in relation to the role, alongside the volume and calibre of the other candidates applying for the role, both of which are outside of our control.

What format will my application documents be prepared in?
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Your document will be sent to you in Microsoft Word format. You will be able to edit this document on your own computer provided you have the appropriate Word processing software like Microsoft Word on your computer. This means that you can make any future updates to the document yourself, and we can edit it again in the future when you’re ready for the next step in your career.

I have a question that's not answered here! Who can I ask?
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Contact our friendly customer support team. Our team is available seven days a week and is ready to answer any questions you might have, so please do contact them.

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